Canada West TV Support | Contact Us

Canada West TV content is produced by Canada West Universities Athletic Association and its member schools. Streaming services are provided by Yare Media Group Inc.

Before issuing a streaming support enquiry please consider the following:

  • Canada West members are solely responsible for local production quality. Production quality can vary from one school to another and differ based on venue.
  • At times, onsite production challenges may result in a lessened viewing experience. CW members work hard to rectify any issues in a timely manner in an effort to minimize the impact on viewers.
  • SINGLE GAME passes are good for LIVE ONLY (no on demand). If you inadvertently purchase a game after it has concluded, send a note and you will be fully refunded.
  • The SPORT PASS is for LIVE ONLY.
  • Only the ALL-ACCESS and SCHOOL passes include on demand playback for later viewing.
  • If you order a wrong pass by mistake, the easiest way to correct the issue is to send a support email requesting a refund and to purchase the correct package. We issue refunds immediately, however, they take a few days to show up on your statement.
  • Please review our Frequently Asked Questions (FAQ) section. Many questions are answered there.
  • If you still require support, please describe the issue you are experiencing in reasonable detail so we can respond in an effective manner to you.

For all support enquiries, please email canadawest.support@yaretv.com

Mailing Address
Yare Media Group Inc.
P.O. Box 13 - 936 Peace Portal Drive
Blaine, Washington 98230
USA

www.yaremedia.com
 
Yare Media Group Inc.
2562 136th Street,
Surrey, BC V4P 1S4
Canada